- ホテル グラン アトランタ
Aviador Zorita 34, マドリード スペイン
Service on point
We went to Madrid for 2 days and were greeted by a friendly receptionist which gave a lot of info about the transportation and what the hotel offered.
The room is spacious with comfortable mattresses. The bathroom has a bath and a (rain)shower.
The swimming pool on the rooftop is am definitely a perk since the temperatures are far above 30 degrees.
The breakfast has a lot to offer with churros, 5 different types of ham, 3 different juices and also an Good selection of fruits.
It is the service that makes the difference. For example Raul that works at the bar and improvised a cocktail for us and also introduced himself. This is in my opinion s good level of service, but also the person working at the bar on the rooftop is really friendly and isn’t bothered to have a talk with you. The reception staff recognises you and is very friendly.
It is only 20 minutes to reach Sol the city centre of Madrid. So we can say the hotel is ideal located in a quiet neighbourhood with a lot to offer in the hotel.
Small rooms, but very clean. Location was good for tourism. Pool was also very small, but clean and well kept. Front desk staff were professional, but not friendly.
For the same price, I'd recommend checking other 4 star hotels closer to the center of Madrid.
Beyond rude breakfast staff
I'm staying in this hotel until next Saturday and since it's non-refundable, I have to stay. My desire is just to check out.
The breakfast staff is beyond RUDE. I put coffee in my thermo cup and the entire staff came to my table and started yelling at me "this is unacceptable, who do you think you are taking this coffee with you!
I told them to call the manager so we could straight it out, they didn't, just continued to harass me making ugly faces and checking my table every minute.
BTW, there's a coffee machine in my room, it's just easy to get the coffee from the breakfast room.
Nice Hotel, Misleading Amenities
This hotel is fairly modern, clean and, for most travelers, will get the job done. The proximity to the Madrid Metro stations is also convenient. However, the room advertisement of a "Three Bed room" was very misleading. The third bed was added to the room, which made the actual room very tiny and claustrophobic. The worst part about this was the third bed didn't even have a mattress, but instead had thin "Sofa Cushion" material under the blankets. This material was extremely hard and uncomfortable. However, the staff were kind, the room was clean, the 8th floor terrace was nice and other than the bed situation, the room was good.
Stunning & impressive hospitality
It has been a amazing experience to spend some quality time in this handsome hotel with stunning fixtures & Service been provided.
Great hospitality been delivered here I must say.
Thank you all for making it such a memorable stay in Madrid.
Located at a great spot , very easy access to famous pubs & popular bars in town.
Looking forward to stay with you soon.
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