The day shift Front office guy was very rude . He was never answering Phone . I had to ask 4 times to get a towel and soap . There was not even water bottle in the Fridge .. The night shift Front office staff were excellent. Anyway I will never stay in this Location again .
Was in town for a work trip booked at the Sheraton for a group rate. The day before I expected to check in, I began reading reviews at how dirty the facility had been recently, so I changed reservations to another hotel with great reviews for less than half the price. Upon calling to cancel my Sheraton reservation, I was told that since I booked with a group rate, I would be charged for one night ($150). I looked at my credit card statement two days later, and I was charged $1600 that was “manually entered”. That is double the price it would have cost me to stay for my entire reservation. I am glad that I moved reservations, after arriving for my meeting at the hotel, it is very run down and dirty. Believe the reviews. I hope I can get this charge settled easily without having to file a credit card dispute.