- Dreamland The Unique Sea & Lake Resort / Spa
A paradise managed by arrogant staff.
I am going to break down my review into different categories because not everything about this place is bad.
Resort : the resort is a heaven on earth. It's the most beautiful resort we have ever stayed in. The beach bungalows give you the much needed privacy without compromising the view. They are very spacious and the bathroom with attach outdoor shower is just amazing. They arranged a cot for my baby which was surprisingly amazing. We have stayed in many 5 star and 4 star properties and this one was the best of all. I mean just the property.
Rating : 5 on 5
Food : The buffet was huge and the food was okay. The staff at the restaurant was very attentive and they were very polite and caring.
Rating : 4 on 5
Reception Staff : They have horrible staff at the reception. The staff at the reception was very rude throughout our stay.
You have to buy water on your own from the restaurant which is pretty far. They do not deliver the same to your room. I believe this is very stupid because you anyways gona take our sign on the bill so why not deliver the same to the room and take the sign.
They clean the room as per thier own convenience. I once asked them to clean my room because my one year old kid was about to sleep so I asked them to prioritise our room. I was told that is not possible and it will be cleaned in order.
They were supposed to clean room twice as per their manual. When I asked them why dis they not make the bed in the evening. They said because I might have used DND board again a guess made by the staff. I said never mind and disconnected the call. They called me back and informed me that I asked them not clean the room which is totally wrong. They blamed it on me since I was on vacation I did not want fo argue further I again said never mind its ok.
My wife got a cut while snorkeling. I called them and asked if they have first air. They said they do but my wife will have to walk to the reception and that they cannot send the bandages or first aid to the room. My wife was bleeding alot and was forced to walk to the reception.
I planned this trip for my kid's first birthday. I informed them multiple times even before our arrival over email. They said they will arrange cake and decorate the table. When we got the cake I was surprised to see my name instead of my kids name. When I complained I was told it's okay your name or kid's name doesnt matter.
We had to checkout at 4:45 AM. We were really tired so a guy came to our room to take the luggage.we left the room with the key and our luggage in the room. The guy at the reception started shouting literally that I was supposed to bring the key and am I sure that the key is in the room and blah blah.. He approach again and was like are you sure its in the room? I said it should be he was like what? It should be or it is? That is when I lost my cool and asked to go and check if he wants.
They do not provide basic things like toothbrush, paste, comb etc.
I asked if they hve diaper in their store and they where like no i have no idea you can go and check yourself. I went to the store and the diaper was available. Its your island and your shop. You should not harass your guests this way.
I wanted to extend my stay here just because of the property. The property no doubt is a paradise but then decided not to as the behavior of the staff was very very rude. I would love to visit this resort again just because of the view, the beach bungalow, the peace that you get there but I wont just because the staff doesn't know how to behave.
The resort is over rated as 4 stars. I have stayed in many 5 star and 4 star properties and this doesnt qualify for a 4 star property. It is somewhere between 2.5 to 3 stars.
We have spent 8 days on this island. To be honest I would never recommend to come to this resort. There is almost no beach in front of beach bungalows. Just sand bags lying in front of the bungalows. Food is every day almost the same. Fried chicken, curry... . Don ´t wanna even talk about the plastic deserts. Water bungalows are OK. But very narrows steps into the sea and also it is quite difficult to access the stairs from the sea. No mini bar. Refrigenerator in the room is almost no working. All inclusive programm is also very poor. Over all we are very disappointed and wouldnt come back even for free!
Excellent new resort with extraordinary staff
This is probably one od the newest resorts in the Maldives opened only a few years ago so everything is new, clean and functional.
I highly recommend getting a water villa for the full experience, the higher price is definitely worth it. All the villas are extremely spacious and comfortable. The bathrooms are tiled in marble and are the size of a small apartment. The rooms are very comfortable and modern with stunning views. On the first morning we woke up to dolphins greeting us (not joking!).
The island is obviously beautiful, with a lake in the middle of it and fantastic tropical vegetation. There is a plant nursery on the island where all plants are grown and once they reach the right size they are planted around the island by the expert gardening staff. Baby sharks and other beatiful fish are always around and you can see them all the time.
What mad the experience very special was the hotel staff. Apart from being professio al and well trained, they all went out of their way to be super friendly and polite. Special thanks to Nadheem (aka Totti) and the rest of the Food and Beverage staff who made the experience extraordinary!
I must also commend the owners of the hotel for the way they treat their staff. In a country where every square centimetre of land is a priceless commodity, the owners had a football pitch built for their staff, within their restricted area. They organised an interdepartment tournament with all the perks. Special kits (uniforms), commentary, scoreboard, everything. Some of the guests (including us) were invited to watch and it was a lot of fun. I have been to resorts around the world (including my own country) and I think this should be an example to all of them. No wonder the staff are friendly and professional when they are treated well and respected!
To sum everything up, this resort is perfect for a romantic couples vacation and I highly recommend it! Definitely going back there at some point!
I recommend the water villas facing south for the most beautiful views. Get the all inclusive package, it is worth it. You won't need your wallet (or shoes) during your whole stay.
One friendly suggestion to the staff: the music in all venues is very repetitive and after a few days it gets to your head. I would suggest investing in a few good playlists that reflect the island mood. It wouldn't cost much but it would give that extra sparkle to the experience.
We were on July 22nd, 2019 until July 29th, 2019 (8 days) on Dreamland for our honeymoon. We've booked for all Days a "Beach Bungalow". Our "Beach Bungalow" have a nice place on the island. The rooms are clean and modern. At the morning you wake up from the sunbeams and look up to the withe sand and the turquoise sea. You can feel the withe sand! Its like a dream.
For the unbelivible adventure we upgrade our "Beach Bungalow" for 2 nights to the "Water Bungalow". You can hear the waves, and enjoy the feeling on veranda. It is an great experience.
On Dreamland you have the feeling, you are alone on island. For the meals, you can choos between "sea restaurant" and "lake restaurant". The Meals are delicous. The employee's are friendly and take good work. We've like to give tips for this good work.
The mosquito because the lake are a little problem. The gardeners spray every two days anti mosquito spray. The mosquitos exist because the lake. But you don't change it. The groundwater lake is beautiful and quiet.
You can walking around the island. The beach ist in the front of some "Beach Bungalows" washed away. dreamland can't help for this. The natrue and the climate change are respolsible for it.
For the departure Day we've booked a seaplane. The flight with the seaplane doesn't work. We are unlucky. The problem are, because our roomchange, the airport havn't the correctly informations with our new room. The flight was booked at the old room. dreamland give us money back. But we haven't the experience with seaplane. :( my wife cried :( We are so unhappy.
The information exchange must be better at the future.
For our next visit we would like a seaplan scenic flight, organized from dreamland ;)
it would be incredible ;) You can organize it?
Maybe we will visit the dreamland again with children, because the island is child-friendly and still so quiet for all honeymonn.
For our next visit we would like a seaplan scenic flight from dreamland. ;) you can organize it?
Greetings from Germany
Vanessa & Lukas
P.S. We didn't have one day of rain in the rainy season. You can visit malidives harmless in the rainy season, but you can also have rain.
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