ロイヤル ブリティッシュ ホテル
20 Princes St, エジンバラ スコットランド
4.0 / 5
口コミ数 : 494 件
総合評価
価格
35 口コミより4.0
客室
35 口コミより4.0
清潔感
35 口コミより4.5
サービス
35 口コミより4.5
true
最近の口コミ
ユーザー情報
Jeffrey S
Pittsburgh, Pennsylvania
利用目的
出張・ビジネス
Great location
4 / 5 2021/04/18
The rooms are large, WiFi is great, bath room spacious and beds are comfortable. There is a lot of street noise from Princess Street, Limited services due to COVID, staff was stretched to to help Overall if you are trying to stay close to the train station and have an easy walkable stay it’s a perfect location If you are looking for a nice hotel to enjoy drinks and dinner wait till everything reopens Not sure I would return again
ユーザー情報
walkerd23
リーズ, イギリス
Dirty room, dirty hotel
1 / 5 2021/03/11
The C-19 pandemic has clearly passed the owners and management of this hotel by, the room I was allocated was absolutely filthy, the communal areas of the hotel are also not hygienic and the hotel management don't seem to care about the cleanliness or value its customers. I strongly recommend you do not use this hotel there are far nicer hotels in Edinburgh which are C-19 safe. The General Manager has an attitude problem and not helpful at all when dealing with complaints, he needs some re-training in the customer service department, if he's the front of house for this hotel then no wonder its standards are unacceptable.
ユーザー情報
Ben S
利用目的
出張・ビジネス
Disgrace
1 / 5 2021/02/13
Do not stay! This hotel clearly does not care about guest safety/sanitation and customer service. It should be important to ensure rooms are sanitary under any circumstances but this is absolutely critical due to the Covid-19 pandemic! There were a few issues with my room including the shower being dirty, grime and hairs on the floor of the shower, and also half empty miniatures of shampoo and body wash left from the previous occupants. Clearly the room had not been adequately cleaned for even normal circumstances, let alone during a global pandemic. Disgraceful. To make this worse they clearly don't care. I raised these issues with reception, the response was totally disengaged and showed no compassion, care or real interest. The response was I will talk to housekeeping, and the bill is paid so we cant offer anything on that regard. Then I was told by the manager that he would email me so that I could contact him for future bookings (terrible response that doesn't take any ownership as I would only get any compensation for re-booking and giving them more money) BUT TO MAKE THIS WORSE, HE DIDN'T EVEN FOLLOW UP AND SEND ME THIS PITIFUL EXCUSE FOR A RESOLUTION. Complete jokers
ユーザー情報
dianemB4761QI
利用目的
家族
Miss
5 / 5 2020/10/23
Loved the stay overnight in our home city , much needed Sister “bubble” time bought as a treat for my birthday ! Had the most amazing meal in “Twenty”, top quality food of a very high standard and exceptional service from the restaurant and reception staff . Would love to go back again.
ユーザー情報
nikkir509
エジンバラ, イギリス
利用目的
家族
Lovely trip for a family birthday
5 / 5 2020/10/17
With Covid putting a stop to a lot of life, booked a surprise shopping trip for my daughters 11 birthday. Hotel staff were lovely, the room was great and so cosy and quiet which was great as in centre of Edinburgh right next to station. I had said it was a double birthday trip and was great surprise to arrive to birthday treats in each room and when trying to pay for dinner we were surprised with a full and fabulous chocolate cake with candles. Dinner menu was a little limited for the kids and to be fair if we weren’t in restriction it wouldn’t have been our first choice for a family meal. But food was lovely and staff made it great. With COVID-19 the hotel we’re talking loads of precautions and we were made to feel safe and special, everyone who were there was friendly and attentive. A return visit is a must - thanks for bringing some sunshine in a rubbish time
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