Though the service in the restaurant is impeccable, the room service is below below avg. no attention to the detail.
Stayed in Room 414 and the first thing i noticed was that the cleaning was not as per the standard of a 4 star hotel.
The lady at the reception during check in was rude and behaving as if she was doing a favor for us. After our arrival she informed us that there are no places in the restaurant which is absurd and never heard that a hotel is not capable to serve their own guests.
Even after that she didn't even offer a room service and we were forced to go outside the hotel after a long journey
Service at the restaurant and at breakfast was very professional and polite. Hygiene was in the focus.
Hotel service needs a massive improvement including the staff, cleaning standards & sttention to the details
We paid 682€ for a tiny room -414 for 2 adults. The bed was so small that not even one night we were able to sleep properly. The remote control for the TV in the room looked like not been cleaned in 50 years.
The whole set up in the bathroom doesn't make any sense. the bath fittings are wobbling and falling apart. there is not space to wash your face and hands as you have to put your head between the sink and the mirror. There was no water offered in the room. Even after being instructed to clean the room , it was not cleaned and we had to use the same towels from the floor.
Apart from the hotel being in nature and in a nice location and a good experience in restaurant it is not something which is as per the standards of a 4 star hotel. Had better experiences in a bag packers than this hotel.
Nice rooms, lacking service.
Pluspunten · Clean and spacious rooms in a new building on the site, probably because we chose this type of room.
Minpunten · We booked this hotel because they had two restaurants for dinner, since we planned to eat on the site this was ideal. Upon our arrival and we enquired about the restaurants they said one was closed and the other one was fully booked.
They told us to go eat elsewhere, this was not an option for us as I don't want to eat dinner in full motorcycle gear. Take-away in their restaurant was not available and they would not help us.
After putting pressure on the front office staff they agreed "by big exception" to prepare us a schnitzel which we could take to our room. IN NO WAY (we did not ask this) would they bring it to our room.
We wanted to have a drink in the bar.... Nope also closed.
Room cleanliness: There was lipstick on a glass which did not belong to us.