- グラン ホテル バルシーノ
Jaime I , 6, バルセロナ スペイン
nothing but location
I wonder why it is rated a 4 stars' hotel? The service was shocking!! The breakfast is typically a 3 stars facility, and the rooms are tiny. The one good thing is the proximity to Ramblas and Catalonia square.
Excellent location, service and accommodations
I received a warm and speedy welcome upon my arrival on March 13, 2020. The staff easily spoke several languages. I love the ambiance of these European rooms with marble in contrast to carpeted floors. So, of course, one can occasionally hear sounds. I was simply delighted with my ample room which faced the front street and two doors opening onto a balcony. I loved leaving both open for fresh air and to see and hear the sounds on the street. The hotel is located in the popular Gothic Quarter and was convenient to absolutely everything. Breakfast offered substantial hearty numerous options including cava and many choices for the perfect cup of coffee too.
My stay coincided with the coronavirus and the staff readily added on an extra night since my flight was cancelled back to the USA. Subsequently, it was necessary to move to an adjacent sister hotel that final night as accommodations were being consolidated in the area. However, it was seamless, the staff worked as a team and I was in a comparable new room, practically at the snap of a finger.
Finally, since the only options were food were takeout, several staff quickly went out of their way to help me overcome an issue with a local food delivery app. I would definitely return to this charming, perfect boutique hotel on my next trip.
HORRIBLE CUSTOMER SERVICE, rude employees. They have zero compassion or cooperation with their customers. Our honeymoon through Europe, ending in Italy had to be canceled due to lockdown from the Coronavirus. This hotel was the last thing we needed to cancel. The staff refuses to offer a refund or to rebook us for future dates. One staff member even hung up on us in the middle of our conversation! We will lose an incredible amount of money because travel insurance doesn’t cover Epidemics. All other businesses and airlines have been flexible EXCEPT this hotel.
Stayed here for four nights bed and breakfast. Staff were excellent, very helpful at all times. The hotel was immaculately clean and we thoroughly enjoyed our stay there. The bed room was an excellent size and the shower was super. We stayed n the third floor with a little balcony over the Main Street. Street noise was minimal. Breakfast was hot and plentiful...always being refilled. Staff were lovely, juggling to do two or three jobs at a time.
Hotel was just behind the main Cathedral, a stones throw from the Metro and a bus stop for the hop on and off bus...there are two available but practically follow the same route. It was ideal for exploring. My husband and I would totally recommend this lovely 4 star hotel. There were no complaints at all .
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