- ノボテル ケアンズ オアシス リゾート
122 Lake St, ケアンズクイーンズランド州 オーストラリア
Stay Anywhere Else
Go anywhere else. While the room itself was fine, the hallway smelled like damp pee. Now for the restaurant. Oh boy. The first night, a meal was forgotten, the next morning, we never got our coffees. The next night, one of our meals was incorrect. The food we did receive, was average at best. Don't bother trying to order at the bar, or if you do, be prepared to wait 20 minutes for your drink. And lastly, upon checkout, they tried to bill us for the room, that we had pre paid for.
If you do stay here, skip the restaurant and go across the road to Roo Bar for a cheap feed, or around the corner to Dundee's for something more fancy.
We have stayed here several times over the last twenty years and this hotel still maintains a friendly warm and relaxed environment with clean and functional rooms with excellent fittings.
From checking in , every aspect was fine, except for the torrential rain, but we can’t blame the hotel for that.
If I were to make any criticism, and this applies across the Accor group hotels we stayed in in Cairns, it would be the A la carte breakfast replacing the buffet breakfast due to Covid. Most hotels in NSW have recommenced buffet dining with strict rules on sanitising. The one choice meal, and beverage seems more based on cost saving rather than due to Covid. If I chose bacon and eggs, I couldn’t obtain extra toast to have jam on, without having to pay extra. This wouldn’t be the case with a buffet. An additional coffee, also extra payment. Seems very penny pinching.
Otherwise the hotel is great. We will be back.
I stayed here as the Novotel Cairns Oasis resort offers discounted rooms in the current "Emergency Services Accommodation Special" through Accor Hotels. It was so great to see such an amazing resort offering discounts to us nurses and it was a very pleasant stay. The pool was amazing. Bed was super comfy. Reception staff were lovely.
The only thing I would have to say is that because I was a female traveling solo I felt a little bit unsafe staying on ground floor in the room furthest away on the floor near the fence that goes to an area that wasn't part of the Novotel resort area.
Very pleasant stay
My wife and I went to Cairns for the weekend and stayed at The Novotel,
We were given a beautiful room overlooking the Pool, we found the room extremely clean and nicely presented.
Comfy nights sleep in the queen size bed, we only ate in the restaurant-once and that was quite decent.
However, we found the town of Cairns very mediocre and can’t understand what all the hype is about going there 🤷♂️
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